Shipping Policy

1. Order Processing

We process orders on business days, Monday through Friday, excluding public holidays.

The standard time to prepare an order for shipment is 1 business day from the moment payment is credited. For cash-on-delivery orders, processing begins once the order is confirmed.

During periods of high order volume—such as promotions, holidays, or sales—processing times may be extended. In the event of a significant delay, we will notify the customer via the provided email address.

2. Delivery Methods and Times

We deliver orders via:

• InPost Parcel Lockers (Poland) – estimated delivery time: 1 business day,
• GLS Courier (Poland) – estimated delivery time: 1 business day,
• Orlen Paczka – estimated delivery time: 1–2 business days,
• delivery within the European Union – estimated delivery time: 3–7 business days.

The stated delivery time is the estimated time of arrival after the shipment has been handed over to the carrier.

Delivery times may be affected by factors such as the delivery address, public holidays, weather conditions, and carrier delays.

 

3. Delivery costs

Delivery costs are displayed during the order placement process, prior to confirmation.

If additional conditions apply to a specific product or delivery method, these will be visible when placing the order.

4. Delivery area

We deliver orders within Poland and EU countries.

Delivery may not be available to certain addresses or areas—specifically those where the carrier does not provide standard delivery services, such as islands and overseas territories. In such cases, we will contact the customer to determine the next steps.

5. Shipment tracking

Once the order has been dispatched, the customer will receive a tracking number and tracking information, where available.

Shipment status can be checked on the carrier's website. Status updates may be delayed after the shipment has been collected by the carrier.

6. Failed delivery

The customer is required to provide a correct and complete delivery address and contact details.

If a shipment cannot be delivered due to an incorrect address, the customer's absence, failure to collect the package, or other reasons attributable to the customer, it may be returned to the sender. In such a situation, we will contact the customer regarding re-shipment or further steps.

Re-shipment may incur an additional fee.

7. Damaged or lost shipment

If the shipment arrives in a visibly damaged condition, we recommend checking its contents in the presence of the carrier and, if possible, drawing up a damage report.

In the event of damage, missing products, or a lost shipment, please contact us at sklep@guiltfree.pl, providing your order number and a brief description of the issue.

Reporting a shipment issue does not limit the customer's rights under applicable law.

8. Contact

For matters regarding shipping and delivery, please contact us:

E-mail: sklep@guiltfree.pl
Phone: 0048 885 925 336

Chat: on the store website

This shipping policy does not limit consumer rights under applicable law. 

Last updated: September 14, 2026